Shipping policy

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $ 10 -25 flat rate shipping to anywhere in the US.

FREE shipping over $300

FREE shipping if they sign up for the newsletter

Free Shipping during LIVE SALES 

In-store pickup

You can skip the shipping fees with free local pickup at Kelita’s Cork, 6255 SW Travers St, Palm City, FL 34990. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 5-8 pm Monday- Saturday.  please book appointment online or call. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at kelitascork@gmail.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

Return or refund policies 60 days with proof of purchase for full refund or exchange of something else of same value.

In the event that your order arrives damaged in any way, please email us as soon as possible at kelitascork@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kelitascork@gmail.com.