Refund policy
Returns & Exchanges
Not completely happy? Return or exchange your item within 30 days of delivery. Items must be unused, in original condition, with proof of purchase.
How to start a return
Email kelitascork@gmail.com with your order number and the item. We'll reply with instructions. Return shipping is the customer's responsibility unless the item arrived damaged or defective. Local customers can return in person at our showroom by appointment.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refunded.
Exchanges
Exchange for a piece of equal value. For a different value, we'll refund or invoice the difference.
Damaged or defective items
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund and cover the shipping.
Final sale
Farm Friends Memberships (cancel future renewals anytime) and wholesale bundle orders.